Question 1

Where should I park?

Accepted Answer

Free parking is available at Tacoma Musical Playhouse. We highly recommend carpooling as much as possible to all performances. TMP is fortunate to have plenty of parking available across the street in the Park-n-Ride lot. Use of this lot is FREE for patrons and will not interrupt the parking for our neighbors on the residential side streets. There are two, lit crosswalks to facilitate the safe crossing of 6th Avenue. Street Parking is available (Read the Street Signs) around the theater. TMP has a parking lot behind the Tacoma Musical Playhouse Building. Handicapped Parking is located on the west side of the building (S. MacArthur St side).

Question 2

What time should I arrive at the theater?

Accepted Answer

Performances begin promptly at 2:00 pm and 7:30 pm.

We encourage you to arrive at least 15 minutes early. If you are picking up your tickets at the Will-Call window, you must claim them by 10 minutes prior to curtain. In the event of a no-show or late arrival of a patron, TMP reserves the right to re-sell a seat to another patron waiting on stand-by. Outside doors open 45 minutes to 1 hr before the show and seating begins 30 minutes before the curtain. Delays may occur if there are technical problems.

COVID POLICY: Current as of 1/28/24- Masks are OPTIONAL for everyone attending a performance at Tacoma Musical Playhouse. Please bring a mask with you to the theater if you choose to wear one.

Question 3

Is there a dress code?

Accepted Answer

Modest, comfortable attire is appropriate for all TMP productions.  Please dress appropriately for the public.

Question 4

May I use a recording or digital device while attending a production?

Accepted Answer

The use of any audio and/or visual recording device is strictly prohibited inside the theater. Cast members will always be available in the lobby for photographs after each performance.

Please turn off cell phones, pagers and watch alarms before the performance begins.

Question 5

May I bring my child or grandchild to TMP performances?

Accepted Answer

TMP & TMP Family Theater enjoy presenting many options for family entertainment. All children attending a production require a purchased ticket, even if the situation is such that the child spends the majority of the performance in a lap. Special pricing is available for children for all productions, however, parents are strongly encouraged to be sensible when determining the appropriateness of the subject material for their child, as well as the ability of the child to endure being seated in the theater for the length of the production. (The inability of a small child to sit in the theater for several hours can significantly impact the experience of the other patrons inside the auditorium.) TMP productions are generally suitable for ages 6 and above, however, some shows deal with mature themes and may not be appropriate for all children. TMP firmly believes that it is the parent’s responsibility to make any determination regarding the appropriateness of the subject material or physical abilities of their own child.

TMP provides an interactive Behind the Curtain! at TMP preview presentations to assist parents in informing themselves about an upcoming production. Parental Guidelines are provided online for some TMP productions, as well. Ultimately TMP welcomes children ages 4 and older. Children under 4 will not be admitted. Booster seats are not available.

Question 6

What emergency information for the theater can I leave for my childcare provider?

Accepted Answer

It is a good idea to leave the following information with your sitter or service, so we can quickly locate you in the event of an emergency:
TMP phone number 253-565-6867
Your seat location, row and seat number

Question 7

What refreshments are available?

Accepted Answer

Refreshments are available for purchase before the show and during intermission from our concessions counter and bar. Food and open (uncapped) drinks are permitted inside the auditorium during the performance. Snacks, wine, beer, and non-alcoholic beverages for purchase before performance and during intermission. Drinks may be pre-ordered for intermission. Candy and beverages purchased at the lobby concession stand may be brought into the theater. Beverages must be in a bottle with a cap or a lidded cup. We discourage outside food and beverages. Should you spill a drink in the theater, please notify an usher so we may help to clean it up if possible.

Question 8

I am running late. Will I be seated after the beginning of the performance?

Accepted Answer

Patrons arriving late will be seated at the first suitable pause in the performance in the least disruptive location. Seating time and location is solely at the discretion of the House Managers. You might not be seated in your original seats if you arrive late. In the event of a no-show or late arrival of a patron, TMP reserves the right to re-sell a seat to another patron waiting on stand-by.

Question 9

I left a personal item at the theater. Is there a lost and found?

Accepted Answer

To inquire about a lost item, please call 253-565-6867, Monday–Friday, 10 am–6 pm, or e-mail boxoffice@tmp.org. Please include your name, daytime phone number, seat location, performance date and a description of the item. Lost & Found items are stored for three months, and then donated to charity.

Question 10

What are the best practices as a TMP patron?

Accepted Answer

Please remember to limit the use of fragrances, to refrain from talking or singing during the show, and for parents, to be cognizant of your child’s ability to sit through a show without taking away from the experience of your fellow patrons.  If you bring flowers to present to an actor after the show, please hand them to the box office personnel. They will be placed on the bar after the show. Many of our patrons have allergies and this also makes your enjoyment of the show easier.

Question 11

Is there assistance available to patrons during a performance?

Accepted Answer

If you experience any discomfort during a performance, an usher or our House Managers will be glad to assist you.

Question 12

Do performances continue during weather events.

Accepted Answer

The show must go on! All performances will take place as scheduled, regardless of weather conditions. Performances may only be cancelled in the event of a complete power outage.

Question 13

Are there discounts to see a production multiple times?

Accepted Answer

If you loved the show, join us again! Use your paid ticket stub to see the show again for only $25! Here are the details:
Season ticket or Flex Pass holders only.
One discounted ticket per stub
Not valid with other offers or on previously purchased tickets
Subject to availability. We cannot guarantee there will be tickets available for any performance.
Bring your paid season ticket stub to the TMP box office on the day of performance

Question 14

Does TMP offer student rush tickets?

Accepted Answer

As a teenager, you have the opportunity to see great musical theater for only $5 through our Student Rush.
Five-dollar tickets for teens (cash payment only).
Age 13 – 19 years of age.
Shows Include: TMP Mainstage (7:30 pm performances only) and TMP Family Theater (11:00 am performances only.)
Must Show: Student ID (required) or State issued ID or Driver’s License.
Tickets available for sale a half hour before curtain sold at the box office only. No phone orders.

Question 15

Are refunds available after a purchase has been made?

Accepted Answer

No. Refunds are not available after purchases; however, exchanges can be made on a case-by-case basis. Email boxoffice@tmp.org for more info.

FREQUENTLY ASKED QUESTIONS